FAQs

1. When will my order ship?
Stock orders typically ship within 1-3 working days. Out of stock orders typically ship within 3-5 working days and custom built orders typically ship within 5-10 working days.

2. How Can I track my order?
Once your order has shipped you will recieve email notification with a tracking number. You will then be able to track it by logging into your account, clicking on the "my orders" link and then click "track order".  You will then be asked to input your tracking number. Once the tracking number is submitted you can track your oder.

3. What are your business hours and contact information?
Monday – Friday, 8am – 5pm MST, Closed Saturday, Sunday and all major holidays.Toll Free: 800-234-1903 / Fax: 208-884-8943 / email: famco@famcomfg.com

4. What is your return policy?
If you receive your order and the product is damaged, simply return it within 30 days of the original ship date, and we will replace it or refund the cost of the item (excluding shippingfees). After 30 days or if the product is not damaged we will charge a 25% restocking fee (excluding shipping fees). FAMCO has a 60 day limit for any and all returns (excluding manufactures written warranty).

5. When will I receive credit on my returned order?
We try to process all returns within 5 business days of arriving back in our warehouse. Credits can take up to (2) credit card billing cycles to appear on your statement.

6. If I returned my order, how will I know if you have received it?
Once your returned item has been received in our warehouse, you will receive an email confirming receipt of your package and confirming your credit. We recommend waiting at least 5 business days before you contactus in regards to your return. Keep in mind that credits can take up to two credit card billingcycles to appear on your statement.

7. Can I update or change my email address and contact information?
Please email your updated information to support@famcomfg.com

8. How do I unsubscribe from your email list?
If you no longer want to receive our emails please respond to support@famcomfg.com

9. Do you offer wholesale accounts?
Yes, the majority of our business is selling to wholesalers throughout the United States. These accounts can be set up by calling 800-234-1903 or reply to famco@famcomfg.com and one of our reps will be in touch with you.