Most frequent questions and answers
Lead times will be stated in your shopping cart and at checkout, as well as in your E-mail confirmation. These are estimates and may change based on our current production schedule. Out of stock plastic items may be up to 6-8 weeks before shipping.
We cannot be liable for shipping delays not within our control.
Once your order has shipped you will receive email notification with a tracking number. You will then be able to track it by logging into your account, clicking on the “my orders” link and then click “track order”. You will then be asked to input your tracking number. Once the tracking number is submitted you can track your order. You can also track your order by visiting carriers website, and inputting your tracking number.
We try to process all returns within 10 business days of arriving back in our warehouse. Credits can take up to (2) credit card billing cycles to appear on your statement.
Once your returned item has been received in our warehouse, you will receive an email confirming receipt of your package and confirming your credit. We recommend waiting at least 5 business days before you contact us in regards to your return. Keep in mind that credits can take up to two credit card billing cycles to appear on your statement.