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OUR PRODUCT GUARANTEE
FAMCO prides itself on Quality Built Products manufactured from quality raw materials. All products are guaranteed to be free of defective material or workmanship for a period of one year from the date of delivery. During the guarantee period, if any parts prove defective, they will be replaced free of charge. Please click here to review a complete version of our limited warranty.
Anonymous (verified owner) –
I was very pleased that FAMCO would make this damper in the unusual size I needed, but…..
The foam strip that seals the flap was installed crooked so that there was a 3mm gap on nearly half the circumference. I had to rebuild this with new foam, but suboptimal performance because I didn’t really have the right foam for this.
In addition, the cloth tape that is used to form the butterfly hinge was improperly trimmed so that it rubbed against the inside of the metal tube and one flap didn’t close all the way. This was easy to fix by trimming with a razor, but still I’d expect better — if I hadn’t been fiddling with this area to fix the foam issue, I probably would have installed this damper without noticing and the client would have had a lifetime of leaks without knowing why.
Kavan Martin (store manager) –
Thank you for the review! I have forwarded your review to our team so we can look into this quality concern.