Shipping Policy

All orders will be shipped with FedEx, USPS, UPS or another common ground or freight carrier currently used by FAMCO and/or our supplying partners. The shipping carrier chosen will be dependent on the product, item quantity, package weight and dimensions, and the shipping destination. Due to liability issues, FAMCO will not use a collect account number to ship your order. We will make all attempts to ship using the most effective and reasonable methods and keep customers up to date on all shipping details. After your order ships, you will receive an email with the tracking information. If you do not receive an email, please be sure to check your junk/spam folders, and approve us, in order to receive additional correspondence.

Other Notices

  • Duties, taxes and any other special delivery charges will be handled and paid for by the customer, unless otherwise stated at the time of order.
  • The customer will be responsible for any and all additional charges related to an address change or additional delivery services needed after an order has been shipped.

  • Depending on the contents or value of your order, your package may require a signature upon delivery. This notice will be present with the tracking details provided on the shipping carrier’s website for your tracking number. If you are unable to be present at the time of the delivery, the package may be returned to sender after an unsuccessful delivery attempt.

LTL Shipping

For certain deliveries, an LTL or flatbed carrier will be used for transportation. If this method is required, it will be noted on the product page or communicated by a representative at the time of order. Please note that if your order is shipped via an LTL carrier and arrives damaged, the delivery driver must be made aware of the damage, the damages must be noted in the Bill of Lading (BOL) at the time of receipt, and the shipment must be refused in order for a damage claim to be submitted for review. Please see our Return Policy under Missing or Damaged products for further information.

Delivery Notice

As the customer, you are responsible for ensuring the correct shipping address is provided upon placing the order. As the shipper, we are not responsible if a package is delivered to the incorrect address. You are able to update the shipping address if the package does not have tracking associated with it by contacting us via phone or email. However, if the package has already shipped out and the wrong address was provided, we are unable to change the shipping address.

In the event that an order was not delivered to the correct address by the carrier, please check with your nearby neighbors to see if they received the package by mistake, or file a claim directly with the carrier for a missing package. If an order shows it was successfully delivered by the carrier through a valid tracking number or picture, we are unable to issue a refund or a replacement order.

Cancellation Policy

An order can only be canceled if there is no tracking associated with the order. If the order has tracking associated, has already shipped, has started production, or is a custom-made item, it cannot be canceled. For all eligible orders, you must notify us within 24 hours after the order has been placed.

If an order is canceled, it cannot be reinstated – a new order will need to be placed. The refund for a canceled order will be processed within 1 to 2 business days and can take 3 to 5 business days to be reflected in your account.