If you receive your order and the product is damaged due to defective material/workmanship, or by the shipper, simply call our office and we will request a call tag for the return and issue an RA # (return authorization). The return must be approved, have an RA Form, and be packed in the original factory packaging. We may require photos of the damaged item so we can file a claim and re-build your order. Damaged, defective or missing item claims MUST BE FILED within two (2) weeks of receipt.
Replacement units are to be built within 24 hours, and ship within 48 hours of order creation (within operational hours). Special terms may be imposed in the event of a lost pallet, or other approved conditions, which may affect shipping timeline but are to still take priority in production queue.
For all other returns the product must be in original factory condition and free of all defects, returned in the factory package with a FAMCO supplied RMA form. We only accept returns with a FAMCO issued “Return Authorization” number. Returns must be filed within 30 days of shipment. All returns are subject to a 25% restocking fee and customer must pay for freight charges on the returned products. FAMCO will not accept returns of special ordered custom products, or of orders older than 30 days.