Return & Refund Policy
Authorized Returns
For all eligible returns, the product must be in its original factory condition, in the original packaging and without prior use or defects. Please complete the form below to submit a return request. Once the form has been submitted you will be issued a return authorization via email that must be printed and placed inside the package sent back to us.
Some items are subject to a restocking fee, and in most cases, the customer is responsible for all return shipping fees. All returns must be requested within 30 calendar days of the order date. Not all products are returnable. Please review the “Non-Returnable and Non-Cancelable” section for more information. If you do not see an email regarding your return, please check your spam or junk folder. Upon approval, the item(s) must be sent back within 14 days of receiving the return authorization.
Missing or Damaged Products
If your order arrives damaged, please contact us within 48 hours of receiving your order. When contacting us please provide a photo of the damaged item and/or packaging along with your order number. We will review the damage and work with you to find a resolution. If an item is missing from your order, please contact us and we will ship the replacement item ASAP. If you received the wrong item with your order, we will ship the correct one as soon as the incorrect item has been shipped back to us.
Please note that if your order has been shipped via an LTL carrier and it arrives damaged, any damages must be noted in the Bill of Lading (BOL) at the time of receipt and the delivery must be refused in order for a damage claim to be considered. If damages have not been noted on the applicable paperwork, we cannot file a claim with the carrier or provide reimbursement or replacement. If you are contacting us regarding damage to an LTL shipment, please provide pictures showing the damage along with a copy of the completed BOL.
Non-Returnable and Non-Cancelable Products
Please note that due to the manufacturing nature of some of our products certain products are not returnable. These products will have a disclaimer clearly noting this on the product page.
Prior to ordering, please double check and confirm your project specifications and measurements to ensure a correct fit. If you need to cancel an order after it has been placed, please contact us within 24 hours from the time the order was made. We will do our best to cancel the order and provide a refund but there are certain situations where an order cannot be cancelled e.g., due to it already being processed for shipment or if it is a made to order item and the manufacturing process has already started.
